Can You Feel?
Dominique Apollon is 45 years old. But he almost started crying as he put on his band-aid.
It wasn’t because his cut hurt really bad. Although it probably did. He was almost brought to tears because his bandage was brown. Because Dominique is brown, too.
After he pulled himself together, he took a picture of the bandage on his hand and posted it on Twitter. It got re-tweeted over 100k times and picked up by major media channels.
People really felt it.
Tru-Colour Bandages, the company that made the bandage that Dominique was wearing was started by a man who was discouraged when he couldn’t find a band-aid that matched his African American son’s skin tone.
But the power of the Tru-Colour brand isn’t that it stops cuts from bleeding better than other bandages. Or that it sticks better and doesn't come off when it gets wet.
The power is in how it makes people feel about themselves. As Dominique put it, “I really just felt like I belonged, like I was welcomed, like I was valued.”
What can you do to assure you are delivering a product, a service, or an experience with that kind of benefit?
Something people really feel.