Your Business and the Cricket Effect

There’s a cricket in my basement.

He's been doing a lot of singing lately. 

I’ve named him “Tex.”

Why Tex? 

Because he reminds me of a lone cowboy singing on a dark, empty prairie. 

Down in the basement, there are no other crickets to keep him company. So, it’s likely he thinks he’s singing to no one. 

But what Tex doesn’t realize is that everyone upstairs can hear him.

Me, my wife, our dog, even the cat. His chirping drifts up the stairs and fills the house. 

And you know what? It makes us smile. 

Tex, doing his thing down there in the dark, has no clue that his little songs brighten our days and nights. 

He’s having an impact on us, even though he thinks he’s just singing into the void.

Sometimes I've felt like Tex. I wonder whose life I am affecting with all the content I do.

But then, just this week someone alerted me to a post on LinkedIn because a woman, Haley D. included me in a video she did called "3 YouTube Videos That Helped Me become a Creative Business Owner".

She'd seen my video called "How To Be More Confident" and said it really helped her.

(Turns out she has 626k subscribers on YouTube! I'd love to think I had something to do with that!)

This bit of a humble-brag illustrates my point perfectly.

I had no idea who Haley D. was. Never met her.

But I now know I've made a difference in her life. 

As a creative professional, you might feel like Tex sometimes, too. 

You put your work out there, your designs, your case studies, writing, podcasts, maybe even videos - and it can feel like you’re singing to no one.

But people are listening. 

Even when you don’t realize it. 

Your audience is out there, and your content is resonating. 

You might not always get feedback, but you’re making an impact.

So, like Tex, just keep singing. Put your content out into the world without worrying about who's tuning in. 

Share your expertise, build your personal brand, and let your voice be heard. 

It might feel like you’re alone in the basement, but trust me - your song is reaching people. 

And it’s making a difference.

You may just not know it yet.

Less Is More

In the hallway that leads up to the statue of David by Michelangelo in Florence, there is a row of unfinished sculptures of people. They're called “The Prisoners” because they are half-trapped in marble - they were left in the process of being freed by the sculptor.

I spent the last week cleaning out my father-in-law’s house, as he prepares to move into a retirement community. He needed help shedding stuff. The good news is that he was ready to let go of it. It wasn’t a battle like you see on the show “Hoarders”.

In the process of drastically editing down his possessions, we could see a lightness come back into him. An excitement for new possibilities and beginnings even at this late stage of life. By getting rid of things he was rediscovering something that had been trapped in all the stuff, himself. 

Branding and design are processes of subtraction. You shed all that is unnecessary to express the kernel of the idea. You find the essence. 

By shedding things, we carve a space for new experiences. We free the prisoner. In less, we can find more.

Pick A Lane

I met with a woman last week who just patented an invention. It’s incredibly simple. It's the kind of invention that you look at and say “of course!”.

The invention has implications for food and beverage, entertainment, travel, spectator sports, quick service restaurants, for CPG. The list goes on and on. 

She landed a meeting to pitch it to the largest beverage brand in the world. Let’s call them Big Red. She laid out the 50 ways they could use it. They loved it. They said “of course!”. So it was a shock when the meeting resulted in zip. Nada.

The reason wasn’t that it’s a stupid invention. It’s brilliant. The reason Big Red passed was because they were presented with too many options. No one knew where to start. Even Big Red, who has more resources than God.

She learned the hard way that "less is more". Next time she will pick a lane. One consumer, one occasion, one fulfilled need. The next client will know exactly how to put their feet in the starting blocks. They will see a simple picture of what winning looks like. And how to start. 

photo credit: {Robyn} @flickr.com

Make Your Mark

Long before I entered the design and branding arena, I was a painter. I worked on a large scale, usually about 5' x 6'. I’d sit in my studio and contemplate the expanse of white canvas in front of me. What do I do first? What if I blow it? It could be paralyzing.

Over time I discovered the key to unlock this limbo. You just make a mark. Any mark. You just have to disrupt the white of the canvas. Because after you've made that first mark, you have something to react to. To build upon.

So often we want to create something new. Something out of nothing. Like a business, or a brand, or a blog. But we are paralyzed. The answer is the one I found painting. Make a mark. It doesn't matter if it sucks. Because you're going to keep making marks and over time those first marks will be replaced with something better. Something approaching your vision. 

I can't tell you that starting isn't the hardest part. It is. But you just have to make one mark and then the journey of creation begins.

photo credit: Anders Lejczak @ Flickr

Out Of Your Comfort Zone

Yoga hurts. That’s what my wife’s t-shirt says anyway. It’s funny because if you’ve done yoga, you know it’s true. What yoga does is make you hold a pose that hurts a little, feels good a little and puts you right on the edge of your comfort zone. 

The goal is to maintain a feeling of peace when you are in the middle of doing something hard. It’s a great analogy for business. Our professional work can be trying. Learning to maintain a sense of balance and calm in the storm is what we all strive for.

However, just outside our comfort zone is where we grow, where we learn, where new things happen and new opportunities appear.

To grow, you have to let go of worrying what people think of you. Let go of perfectionism. Let go of that ego a little. Don’t try so hard to fit in. Because winning in business is about standing out. 

It’s about moving out of your comfort zone.

What Makes You, You?

We are inundated with marketing speak. Jargon like “360º campaigns”, “to the next level”, “world class” and “surprise and delight”. We all use them sometimes. The danger is becoming a business ‘bot, or worse - you may be missing the opportunity to make a human connection with your audience.

I was chatting with an entrepreneur who is having trouble crafting her brand message. She is an avid horse-back rider and was wondering if she should leverage the phrase “unbridled passion” in her communications. Her friends were saying “Don’t do it, people will think you have an equestrian business!”

I encouraged her to embrace it. Her love of horses is what makes her human. It lets us into her soul a little. She approaches her consultancy with the same energy and love that she does her horses. It’s a great story, it’s her narrative and it’s authentic.

What is it that makes you human? Are you bearing your soul a little in your work and in your brand? Tell your story and embrace your narrative. It’s what makes you, you.

And it’s your customer’s way in.

The Moment Brands Dream Of

A few weeks ago, I attended the Virtual Reality Summit in NYC. I was struck, not with how advanced the technology is - but rather with how no one really knows what to do with it.

There is a saying in Silicon Valley, “It’s a technology looking for a problem.” They don’t really know how to use it, or what to use it for. They just know that when someone puts on a VR headset, they don’t want to take it off. And when they do take it off, they all say the same thing, “Wow.” 

I’m reminded of a day eons ago when I took a box-shaped Apple mouse in my hand and clicked around in Mac Paint for the first time. At that moment, I knew I was witnessing a watershed moment in art, design and communication. I knew everything was about to change. This is where we are with VR. It will be huge. For entertainment, education, medicine, design, science, communication, all of it.

This is the kind of moment brands dream of. The opportunity exists for brands to design immersive sensory worlds and architect experiences of unimaginable scope. But amazingly, brands are sitting on the sidelines. They need to get in there and start imagining, experimenting, and pushing pixels around. Because everything is about to change.

The Road To Innovation Is Short

Faster Pussycat

The pace of business today is brutally fast. To compete, it is critical that companies embrace innovation as a core competency. They must engage in it constantly - iterative design, research and development flowing through a never-ending pipeline.

12 Degrees of Separation

In the pre-Industrial Age, the distance between the maker and the product was very short - maybe literally an arms length away. The maker also had a direct line to the person who was going to use it. In fact, they probably lived in the same town. 

But since then, with larger companies, the concept and the final product can be more than a dozen functional divisions removed from each other, all in the same company. Strategy, finance, consumer insights, trend, product development, merchandising, marketing, sourcing, manufacturing, distribution, retail, the list goes on. 

Game of Telephone

For companies, innovation and product development can be like the game of telephone. There are so many people and phases in the process that the original idea gets lost in the chain of communication by the final stage.

Small = Agile

So, how do large companies win in innovation? By mimicking what small companies do. Small equals agile. Smaller companies have shorter chains of command, short decision making matrices. They have shorter timelines. They have limited resources, so they are highly motivated to be efficient. Stakeholders have greater autonomy, so if they want to do something, they just can go ahead and do it. They don’t have to get 15 stakeholders, 5 divisions, and 3 VPs to agree first.

Distance is Death

The problem is distance. Distance leads to crumby innovation. This pertains to physical distance as well as lengths of time. They both lead to the dumbing down of ideas by degrees.

The traditional innovation approach is to gestate an idea in an R&D group, then hand it off to a Product Development team, who in turns hands off to Sourcing and then a Manufacturing group, etc.

As an innovative concept creeps down the road from one functional department to the next, little by little, the purity of an idea is chipped away. Sacrifices are made for materials, cost, factory efficiency, shipping, retail realities. At times the “innovation” that reaches market has little resemblance to the original concept - if it makes it there at all.

To preserve an innovative concept, the distance between the idea and the final manifestation of it has to be as short as possible.

New innovation approaches call for cross-functional teams to be present throughout the entire process. Multiple stages of review and approval can be condensed and happen simultaneously. This constant representation of disciplines in the pipeline insures that the concept remains pristine and that any divergence is immediately apparent to all stakeholders. This increased transparency has been proven to drastically reduce innovation mortality rates.

Idea Sex

Cross-functional teams can also be great for innovation concept generation. An example of this happened at 3M. Cross-functional teams were reorganized to share physical offices and departments. One day, the adhesive product development team, let’s call them “the glue guys”, was looking to develop a stronger glue. In the formulation process they mistakenly developed a glue that was weaker than the original and could be removed very easily.

It just so happened that the glue guys where working in the same room as the “notepad guys”. The notepad guys were looking for new ways to pin up notes on a board. And the glue guys had this new glue that was removeable. But it was just sticky enough to put a note up on the wall. It was because these two groups were shacked up with each other that the Post-it Note was born.

Fittingly, the Post-It Note has since become the go-to tool for innovation brainstorming sessions around the globe.

Start With Why, Not How

Historically, innovation started with what the factory can do. Some new technological invention would happen in machining. Then you would figure out what products you could make with it. It would start with: “we can make this” – “now, what can we do with it”. Pringles came from tennis ball cylinder packaging in just this way.

New theories and processes for innovation are more “needs driven”. They start with a problem that needs a solution and then precipitate the development of machining or technology to bring it into existence. You start with the problem and end with how-to-make it.

Gantt vs. Slinky

There are different ways to get to a given result. Some are linear, some not. Let’s say you are mapping out an innovation project. Start by imagining the project as a Gantt chart. Imagine a linear progression of a project from start to finish encompassing all the sequential stages. The steps are laid out in overlapping progress bars in two-dimensional space.

Now visualize the innovation project as a Slinky. Imagine a project’s progression seen on its side as a curly-que, more circular in structure, continuously overlapping itself. Does it veer up or down? In three-dimensional space, the “end” result may not be in the linear direction out to the right it - might in fact be above or below. Or even behind.

Insight + Context = Innovation

The principles of Design Thinking are also being brought to bear on innovation. Design Thinking employs empathy for the context of the problem. It leverages creativity in the development of insights and concepts, analyzing various solutions and then applies them to the problem.

By using observational techniques, Design Thinking can uncover problems and issues as well as opportunities that are not immediately apparent. This kind of approach to innovation encourages us to believe in possibility and to think in the abstract. It succeeds with a less linear and more iterative approach.

The New Thing

The market is constantly being saturated with re-makes, re-hashes and sequels to established products and services. In order to break through the noise, truly innovative solutions are necessary. Adopting a new approach to how you shepherd your ideas through the product development pipeline will help retain the integrity of your concepts. It will insure that you hit the market with true disruptive force.

Remember, we put a man on the moon before we put wheels on luggage. Innovation is not always linear. But the road to it is short.

Image credit: Christian Heilmann @ flickr.com

It's All About You

I met with a prospective client recently. She’s a Harvard educated powerhouse, an accomplished musician and recording artist, has a wellness brand and is exploring starting a museum - from scratch.

In our meeting she shared the personal motivation and meaning behind her music, her wellness practice, her museum idea. She shared how they were all integral to one another, synaptically connected. Her musical/creative/wellness/education narrative was important to capture in branding them!

While capturing her philosophy does fit into the equation, I am encouraging her to shift her focus. The motivations of the customers for each of these businesses are quite different. One wants to buy a song. Another wants to de-stress with body work. Another wants to take the kids someplace that will fascinate them for an afternoon.

Your brand narrative needs to capture your passions, but what's key is how you will fulfill your customers desires. Great brands weave the two seamlessly together in a motivating and emotionally evocative way.

photo credit: flickr: rafa_luque

You Are A Package

I’ve done a lot of work in consumer packaged goods. The biggest challenge is getting consumers to choose your product from all the others on the shelf. Recently, in working with entrepreneurs and mid-sized businesses I have noticed how many of the guiding principles of CPG translate directly to their branding challenges. Here are three:

Shelf Pop: When you are on display, as an individual or business, you have to know what your competition looks like. What shape are they? What colors do they use? Iconography or photography? Bottle or box? You need to differentiate yourself in a way that makes you jump off the shelf when a purchase decision is being made.

Communication Hierarchy: At most, you get 3 levels of communication. Brand, variant and flavor. You have to make hard choices about what you want your customer to know. What motivates them? A functional or an emotional benefit? Are you going to make them look sexier? Make them smarter? Define what your label says. 

Shopper Journey: How do customers shop for you? Impulse buy at checkout? Always right next to the sunglasses? Are you with your competition or are you charting new territory in a different aisle to stand out? Create an intuitive path to help people find you.

These days, the physical and digital worlds are packed with brands to choose from. Your goal is getting picked. Becoming someones favorite. How will you make it from the shelf to the cart?