You Need a Megaphone

You wouldn’t think tree crickets have a lot to do with marketing, but they do.

You see, female tree crickets like two things in their mates: size and loudness. If you’re big male tree cricket with a really loud song, you’ve got it made. You get all the attention.

But the curious thing is there are a lot of smaller, quieter male tree crickets out there too. You’d think that their stature would have doomed them in the cricket gene pool long ago.

But if you thought that, you’d be wrong.

That’s because these smaller dudes figured out that if you find a cone-shaped leaf, chew a hole in it, stick your body through and sing your cricket song it’s like using a big-ass megaphone.

In fact, scientists have recorded song volume increases of up to 3x.

Which tends to get the attention of their target audience.

So if you’re a small player and you can’t compete with the marketing the big guys are doing what can you do?

You just take a lesson from the crickets. You find the right amplifier.

The good news is that there are plenty to choose from: LinkedIn, Twitter, Clubhouse, Instagram stories, YouTube.

Megaphones just waiting to make you seem bigger and sound louder than you actually are.

You just have to chew a hole and start singing your song.

So You Want To Go Viral?

When I was in college I worked on an archeological dig on an island off the coast of Crete, drawing the ruins of Minoan buildings built in 1450 B.C.

It sounds very exciting and exotic when you talk about it back in the States at a cocktail party.

But the thing I learned about archeology is that what sounds exciting and exotic is actually a shit-ton of monotonous work.

Hours spent in 105 degree heat dripping sweat/mud onto your drawings because you’re downwind from the dirt sifting guys.

Days hunched over a table sorting through buckets of gravel with a tiny paintbrush looking for 3500 year-old mouse turds and fish bones.

People just think of archeology as the spectacular tiled floors we discovered. The frescos. The bowls adorned with octopuses. The drawings in the Library of Congress.

The same thing happens when clients want to be YouTubers, podcasters and bloggers.

People only see the end product and think how profitable creating content can be.

All the site traffic they’ll get when their stuff goes viral.

What they don’t see are the days that must be spent brainstorming ideas, writing, revising, shooting, recording, editing, documenting, promoting and analyzing data.

So if your clients want to publish content, have an impact on social media, get thousands of subscribers. Just make sure they are prepared to go the distance.

Because it’s not all exciting and exotic.

And they’re going to have to sift through a shit-ton of mouse turds to get there.

We Have Lift-off

It was 1960 and we were in a race with the Russians to put a man into orbit.

Project Mercury was the name of our program that was eventually going to do it.

The operative word here is “eventually”.

The first Altas-type rocket exploded. So NASA switched to the Redstone rocket that had taken our first satellite into orbit.

The test flight of the new spacecraft and its recovery systems was scheduled. They wheeled the rocket onto the launch pad...3, 2, 1. Ignition!

There was an incredible roar, the rocket disappeared behind a huge plume of smoke. The technicians thought the rocket had accelerated so quickly they didn’t even see it go.

That’s because it didn’t go.

It lifted off a full 4 inches and then dropped back down on the platform. Thankfully, still upright.

But then the escape rocket did take off. It shot up 4000 feet then fell to earth. Then the re-entry parachutes deployed and fluttered down beside the fizzling rocket.

It was a comical failure. But it was a start.

As marketers, entrepreneurs and business partners, whenever we have out-sized dreams fueled by a desire to surpass strong competition, we have to start. We have to pick the best rocket we have and begin testing.

Things might not go as planned. We might not get into orbit on the first try.

But a four inch flight is better than standing still.

Because eventually we’ll accelerate so quickly they won’t even see us go.

5 Big Branding Mistakes And How To Fix Them

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." -Warren Buffet

If you are like most professionals, you’ve put many hours of hard work into your brand. Building a brand is important, but even more critical is focusing on the right aspects of your brand building. Focus on the areas that have a huge impact on buying decisions. Zero-in on the things that will 2X your business. Most importantly, avoid eroding your hard work by doing things that can hurt your brand. 

Let’s zero-in on five things that may hurt your brand without you even knowing. Fix these, and you’ll be ahead of the game.

Number 1: Lack of Consistency: An inconsistent brand image can do more damage than you may know. It sends the message, “We care, but not too much,” or “Some details slide by us.” This perception will force you to leave money on the table; your clients will be confused and unwilling to spend more.

Brand Fix: A consistent brand inspires confidence and trust. It will cultivate client partnerships that easily bring in cash because people will know what to expect and gladly pay for your services. 

Consistent brand presentation across all platforms increases revenue up by up to 23 percent Forbes.com

Build on these main design elements first:

• Color

• Fonts

• Logo

• Photography treatment

• Layout style

Gather all of your marketing and branding assets and check that each is consistent across all brand touchpoints: social media, website, content and media artwork, newsletters, emails, etc. Frequently it is a good idea to engage an outside partner, such as a branding firm or consultancy to provide you an unbiased opinion and fresh pair of eyes on your visual assets. 

Wherever your brand is, create a plan for how and when your branding elements will be used. Create a brand book that allows everyone in the company to know the guidelines and rules for usage. Showing up in the same way every time someone encounters your brand will build brand equity over time. 

Consistency breeds loyalty.

Number 2: Poor Website Design. Your website is usually the first place people look for your brand “heartbeat.” Unfortunately, some big mistakes can turn potential customers off. 

Studies show that people judge a brand as good or bad in as little as 0.5 seconds (Behaviour and Information Technology, 2011).

You have about half a second to look as professional as possible. 

If you’re not putting your best foot forward, you are losing money. Here’s proof:

• 38% of people will stop engaging with a website if it is unattractive

• 59% of UK consumers “would not use a company that had obvious grammatical or spelling mistakes on its website or marketing material” (cnewcomer.com)

• 75% of consumers admit that they judge a business’ credibility based on their website design (business.com)

Brand Fix: The design elements that erode credibility when executed badly are: 

• Overall visual branding and layout

• Navigation

• Content

• Customer journey/content/messaging

Some things to consider to improve your design and usability: 

• Add an easy contact form 

• Add a straightforward scheduling app like Calendly or SimplyBook.me 

• Create a visible, uniform pricing structure to avoid customer confusion

• Add social links to other channels so customers can find you where they hang out online

• Create links to quality content that is valuable or meaningful to your audience

• Fix all typos or broken links and make sure your site is free of 404 errors (One entrepreneur increased his Google ranking for one page by 486% after fixing all typos)

Number 3: Low-Quality Content. Inferior content is worse than no content at all. Customers want to see content that reflects their specific problem or circumstance. Let these statistics inform your content choices:

• 56% of marketers attribute higher brand engagement to personalized marketing content. 

• 45% of people say they would unfollow a brand on social media if it spends too much time talking about its products.

Brand Fix: If you are publishing articles and blog posts, high-quality means information that is valuable to your target audience. Be sure to represent your brand’s unique point of view so you stand out from the crowd. 

If you are posting video or audio files, consider things like sound quality, video quality, lighting quality, and editing. Get the best your money can buy, and your brand is on its way to being seen as a leader.

Make a commitment to posting and updating regularly.

There is a great quote by Chad Pollitt who said, “SEO is not something you do anymore. It’s what happens when you do everything else right.” Frequent posting of quality content will do more to boost your Google search results than  any back-end SEO metadata trickery will do these days. Keep in mind, a site that is not updated regularly looks “abandoned” to Google algorithms and is consequently downgraded in search results. 

Number 4: MeMeMe. Avoid the trap of talking all about yourself. Small businesses, entrepreneurs, and creative professionals do this frequently, and I understand. Talking about the product or service you built from the ground up comes naturally, but it doesn’t attract ideal customers. It turns them off.

Brand Fix: Businesses that have a line out the door have one thing in common: they are consumer-centric. They turn the spotlight on their customers and they keep it there. Here’s how you can put your customer center stage:

Get clear about your customer’s problem and how you fix it. 

Articulate it plainly, in a voice that resonates with your audience. Ask them problem-focused questions in your copy such as:

•  "Are you looking for a new logo and don't know where to start?"

• "Need a video production company but you have no contacts or resources?"

• "Are the prices you're paying for website design too high?"

•  "Is your SEO failing and you don't know exactly how to address it?" 

These all pique the interest of a potential buyer because they focus is on the problem they are trying to solve. If customers have that problem, they will quickly read more. 

If you’re having trouble writing customer-centric copy, listen to what your customers are saying. Go where they hang out, online or in person, and take note of their problems or pain points. Mold your content and story around their needs, wants and desires. This is called mirroring; because you are “reflecting” what the customers see or say to themselves in their mind. 

Mirror how customers talk about their problems.

Mirroring draws the customer in and makes them want to know more. It helps them know that you understand their problem and you are the one to fix it.

(Read more about the art and science of mirroring and this Forbes article)

Number 5: Master of None. Trying to be everything to everyone is a brand-killer. Creating too broad an offering or having too vast of a target audience diminishes your ability to market effectively. If you're trying to address too many different customers or needs, people won't know how you're going to help them. Instead, they'll buy from someone else whom they feel better understands their problem.

Brand Fix: To create irresistible copy, be as specific as possible. There's a saying, "The riches are in the niches;" you can have a successful, money-making business if you focus on one specific target. The internet has made the business community global, which means there are almost limitless places that your potential clients can get the services they need. 

Position yourself as the “exact” service provider to solve their distinct problem. The more specific you can be about who your target customer is, the problem you solve, and how you can help them, the more successful you’ll be.

Building a brand takes effort over time, but with effort in the right areas, you can make your brand shine brightly. Avoid the pitfalls and you’ll be well on your way to having a line of clients out the door.

7 Ways To Get More Brand Awareness Right Now

Building a brand has three important stages: being recognized, remembered, and revered. This article is going to cover the first of the three stages.

When your brand is recognized it means you’ve done a great job of creating a shortcut in people’s brains That shortcut is called brand awareness, and it’s what drives clients right to your door when they have a problem you can solve.

Brand awareness side-steps the need to explain your brand values or mission; your branding is so effective that people are already familiar with you and how you stand apart from your competitors. Potential clients know what you do and how you can help as soon as they see your logo, hear your company name, or see your brand colors. 

Brand awareness can always be increased with a few simple yet effective strategies. Here are my 7 trusted methods for building brand awareness:

Number 1: Partner with Other Brands. It's beneficial to establish partnerships with other brands, especially when you're starting out. It’s mutually beneficial to expose your audiences to each other’s work, and you're both growing your audience.

Mature brands partner too, and for the same reason: it adds value to customers’ lives. Some examples of this are Red Bull and GoPro, Apple and Mastercard, Pottery Barn and Williams Sonoma, and Spotify and Starbucks. 

“Partnerships are definitely very important,” says Adidas Originals’ global director of digital and retail marketing, Swave Szymczyk. “As long as they are not only strategic but also reflect who we are as a brand and what we believe in, it really drives authenticity.

“You can talk about who you are as a brand all day long but having those partnerships to authenticate that message is really critical for every brand.” ‘(marketingweek.com)

You can partner with other like-minded brands to co-publish blog posts or articles, create videos or do podcast interviews. Share space in a trade show booth, or at a special event to add value to each others’ audience. Great partnerships add rocket fuel to your brand recognition and create terrific allies for your growth.

Number 2: Guest Post. While most people think big and want to pen an article for Huffington post right away, that probably won’t happen. But if you start small and build credibility over time, you will get the chance to write for larger and larger publications. Start by researching brands that have similar audiences and then create some outlines for original, juicy content you know the publication’s audience will love. 

Pitch your content via email - your pitches will go easily if you’ve done your research well. Include a sample headline of the type of content you would write or links to previous content that you've written for other brands or for your blog. Keep your pitch brief and be very clear. Because editors get dozens of pitch emails a day and make decisions in a matter of seconds, you need to put your best foot forward.

Number 3: Social Heft. Create brand recognition like a social media ninja. This is done by frequently developing  shareable content like:

• Graphics

• Infographics(see #4)

• Quotes

• Memes

• Videos

• Guides

• Lists

According to vennage.com, original graphics are far more engaging than stock photos, memes, videos, and charts, so create your own visuals as often as you can.

Focus on hot topics in the industry and always ask people to share your content -  they won't share unless you ask. There are other well-known triggers to getting people to share your content, and you should explore them all to see which works best for your brand. 

“See” your audience and engage with them. Once you’ve got the hot content, links, and shares, you have to engage by answering comments, asking questions, celebrating their good news, and giving advice if needed. 

Number 4: Infographics. They are so powerful, I had to reserve a spot only for them. Everyone loves infographics. They are easy to digest and you don’t need to be an expert in the field to get value from them. 90% of the information that's transmitted to the human brain is transmitted visually, and we process images 60,000 times faster than we process text (news.mit.edu). Visual representations of information are easier and faster to internalize. The added plus is, they’re also entertaining.

You can repurpose articles, blogs, statistics, processes, strategies, and plans into infographics. Anyone can do it. Free services that make it easy to create infographics are Visme,  Venngage, Canva, and Piktochart.

Your infographics should promote the type of work that you do, showcase your innovative ideas and display the resources and data that would be helpful to your potential customers. Push it out to the category of business that you help.

Be sure to brand all your infographics.  A common mistake is to omit your branding, which means you won’t get credit for your brilliant content. Include your logo, URL and contact information to increase brand awareness. 

Number 5: Publish or Perish. Publishing content is probably one of the best ways to increase brand awareness because it's shareable and evergreen. Be sure that you get the most out of your hard work and repurpose your content across a range of platforms. For example, by writing an article and turning it into a podcast or a video, you can leverage the different ways people prefer to consume content

Publishing also increases your credibility, establishes you as a thought leader, and promotes your industry expertise. Publishing gives you a platform to champion trends and innovations, and allows you to easily share valuable resources like apps, services, and tutorials. 

Number 6: Leverage Friend Referrals. People are much more apt to follow recommendations from a friend than they would from any kind of brand advertising. My good friend and founder of Youpreneur.com, Chris Ducker, calls this P2P, or people-to-people marketing. 

There's a geometric progression of growth in asking for friend referrals. For instance, if you have a tribe of 10 people and you ask them to share the good word about your work with four of their friends, suddenly, you've turned that into 40 brand impressions. That’s a fantastic way to land very trusting, yet inexpensive leads. 

P2P marketing needs to be done in a very open and honest way that makes it easy for people to refer you. Create valuable content like a “How-To” guide or “Top 5 Features of Top-Performing Websites,” for your friends to share with their friends and colleagues.

Dropbox used P2P when they were starting out. They offered free disk space to anybody who recommended them to a friend. They gave 500 megabytes of disk space, capping it at 16 gigabytes. While that’s a huge giveaway, their referrals grew by 60% and they doubled their users every three months for some time.

Some irresistible incentives you can try include:

• Downloadable resource lists 

• Checklist

• Guides

• Common mistake list (don’t forget the fixes!)

You can even use your lead magnet as an incentive.

When asking for referrals, be brave and go beyond close friends. Ask your audience to share your incentive with a network connection and see how much exponential growth you can create for your brand awareness. A bold move here could pay off handsomely.

Number 7: Use consistent visual and verbal branding. Consistency is probably the most important thing you can do to increase brand awareness. Logo, colors, fonts, imagery, layout, photography style, and thumbnails need to be aligned. It helps you with the 3 R’s: being recognized, remembered and revered. 

Brand equity is achieved in steps and it all begins with awareness. You must be recognized before you can be remembered. Once you're remembered, and you deliver real value with your brand over time you're on your way to being revered. And being revered is the gold standard of any brand.

14 Trends in Graphic Design for 2020

Let’s look at some trends for 2020.

But first let’s set some ground rules.

Trends are to be defined as movements in design that have gained wide enough usage that they can actually be recognized as a "trend". They're not necessarily always brand new or the newest thing out there. In fact, very little has never been done before. Some styles go back decades, some go back hundreds of years, but styles are always morphing, they're always being revisited. There's always new "takes" on them, new variations on them. So graphic designers, I encourage you to be inspired by these trends, not necessarily to copy them directly. It's important that you know what they are because you can choose to be inspired by them or you can choose to consciously react against them.

Or if you choose, you can completely ignore them and focus on your own vision or your own ideas. But knowing what they are is critical. And for entrepreneurs and small business people, being aware of trends is assuring that your brand stays contemporary, it stays relevant and that's important to brand perception.

And with that, let's jump right into it and look at some trends.

#1 Betamax

Betamax is to be recognized by rainbow ribbons of color. It references late seventies early eighties video cassette boxes and California surf apparel like the Ocean Pacific brand. It's clean, it's bright, it's has a level of positivity to it and also is reminiscent of Morris Louis, the 1950s American abstract painter who painted color field paintings. It also has references to sixties and seventies home furnishings, a really fun, bright and interesting trend.

#2 1890's Ornate

This trend is to be recognized by deeply detailed, ornate type, borders, frames, ornaments, fluid flourishes of shapes, gilding and gold leafing. The kind of thing that you'd see in pubs and bars and the windows of restaurants. It was revived by Stranger and Stranger, a packaging design firm that's done a whole lot of work in the spirits category and it was also been revived and seen a lot in tattoo culture. It's a reaction against minimalist design. In itself, it's kind of "maximalism". It's linked to the resurgence of premium handcrafted products, craftsmanship, leather goods, IPA beers, woodworking. It's a high-touch, high-attention to detail design style. It's seen also in chalkboard culture where it's like a dichotomy of ideas: super labor-intensive work versus the impermanence of a chalkboard.

#3 Double Exposure

Double Exposure is seen frequently in motion design. It's recognized by combining imagery: using imagery as masks, masking imagery with imagery. It creates feelings of mystery and romanticism and poeticism. It's used in video and motion, but it's also used in static design. Typography can also be used in masking video. There's increased usage of this style because design applications have made it simpler and easier to produce this effect and it was popularized a few years ago in an HBO special called True Detective in that series trailer.

#4 Electric Gradient

This can be recognized by hyper bright, high-chroma illuminated gradients of color, multiple smooth gradients overtaking the entire image area. It's a reaction against material design and flatness and simplicity. It's being used in illustration and design layout, framing, and typographic treatments. It can be used as a major idea or just as a small element in a larger design. In brand identity, there's a resurgence of complexity and the use of gradients. Historically, gradients had been very hard to produce in print, in physical print, but now that everything is digital, there are no barriers to using gradients. Nothing is holding us back from using them anymore.

#5 Fruitopia

Fruitopia is recognized by fruit being a major visual design element. Fruit being used as a symbolic reference to something else. It can be a great vehicle to leverage color and shape and a design can be linked to a product or just as humor. Fruit is fun. It's sensual. Taste is a key physical sense. It can be used as a complex design tool, as it operates on multiple levels, visual, color, with psychological links to taste memory. It adds a level of humor and whimsy to a design or layout.

#6 Paper Cut

Paper Cut is recognized by hand cut paper or torn paper using realistic shadows to create physical 3D space. Again, it leverages that handcrafted trend, a level of high-touch labor-intensiveness. Again, this is an act of physical creation. It's being used everywhere, in books and posters and illustration and typography. It can be used as abstract shapes or realistic depictions of something sculptural but made out of paper. It can be clean cut or it can have torn edges. It's a very, very versatile trend. It commands a longer and a second look due to its complexity. It's an intention grabber.

#7 Sign Painter

Sign Painter can be recognized by vintage sign painter fonts and hand-brushed hand stroked letter forms, cursives paired with sans-serif block letters. Again, it's a reaction against clean modernism and computer generated design. It embraces the handcrafted design traditions brought into a modern context. This sort of sign painter design requires skill and training because not just anyone can do it and in a way it gives homage and reference to a simpler time when design was not commoditized or computerized.

#8 Geo Max

Geo Max is recognized by super clean, simple geometric abstract shapes, tubes, circles, bright colors. It's a continuation of Neo Geo, a trend from 2019, but it's even simpler. It references Peter Max's illustrations from the 1970s or yellow submarine, the Beatles cartoon movie done by artist Heinz Edelman, who was considered to be the German Peter Max. It's emotionally fun. It's modernistic, it's clean. You can use abstract figures and human forms that have been radically simplified. It appears in posters and food packaging and web design. Some of these images are from the Bloomberg financial report, which shows that even some super conservative companies are using it.

#9 Tactile Type

Tactile Type is recognized by using unusual materials to create typographic designs. Things like cocoa and cheese and plastic tubes, rolled paper, toast, even rusted hardware. Again, it's more of that high-touch, handcrafted time intensive design. Again, a reaction against computer generated design. It commands attention. It's visually complex. It's visually intense. It's used on book covers and posters and editorial illustration, events and promotions. It bridges the gap between sculpture and design.

#10 Stacked & Packed

Stacked & Packed is to be recognized by all type layouts, jigsawed arrangements of typography, interlocking shapes. It can be hand drawn or it can be computer aided design. There's a long thread of historical design references here from vaudeville posters to music posters to boxing match promotional design of the early 20th century. It's used in motivational posters and greeting cards, fine art editorial illustration. Again, this is high-touch, high-concept, time-intensive to create, which seems to be a recurring theme for 2020.

#11 Isometronic

Isometronic is a mashup of the words isometric and animatronic. Isometric projection is a method of visually representing three dimensional objects in two dimensions in technical or engineering drawings. It first made its appearance in gaming apps from the 1980's QBert, Marble Madness, Sega's Zaxxon. It's recognized by non-vanishing point illustration. It's been popularized in mobile phone gaming apps, adventure apps, strategy, building apps. It's not particularly new, but the moving GIF animated versions of isometrics are trending. They're used in websites and email newsletters and digital editorial illustration. They're being used heavily in business categories and business categories are historically slow to take up trends.

#12 Essentialism

Essentialism is another mashup of existentialism and essentials. It's recognized by hyper minimalistic black and whites sans-serif type in broken layouts with truncated letter forms, creative cropping, creating abstract shapes. It's being used in pharma and beauty and health and beauty aid categories. It's also being used in books and in literature and in poster design. It's the exact opposite of handcrafted. It's cold, it's distant, it's non humanistic. It feels computer generated.

#13 Bad Flyer

Bad Flyer is characterized by what looks like a colored paper Xerox with distressed type textures, haphazard collage layout, unusual amateurish font pairing choices. The history comes from band posters and rock 'zine culture and has roots in Ray Gun magazine and David Carson. It's been used in club and music posters, editorial layout, new 'zine culture, design magazines and educated design resources like the AIGA. It's fun, it's inventive, it's gutsy, it feels anti-design establishment. It's kind of the "bad is good" design aesthetic concept. It's handcrafted design but with basic tools, things like colored paper and scissors and glue and a bad Xerox machine.

#14 Throwback Pixels

Throwback Pixels is characterized by bright garish, high chroma color, heavily pixelated, like bad computer painting app, like MacPaint or MS Paint back in the day. It's like a computerized version of the bad flyer trend. It's visually violent, in a way it almost hurts the eyes. Abstract collages of random images and random shapes and random cropping. It's eye catching and it's attention grabbing. Again, it's this "bad is good" design culture. It's computer generated to the extreme in patterns and in texture. It's being used in design magazines and editorial illustration and that image in the lower left is actually from the New York Times special section on streaming, so even news outlets are using it.

After last year's video, people kept asking me, "Philip, how do I create the things that are in this video?"

Well, let me introduce you to Daniel Scott of Bring Your Own Laptop.

I met Daniel when he was a guest on my Brand•Muse interview series on YouTube. Dan's a certified Adobe trainer and a regular speaker at the Adobe Max conference and he has some of the best video training programs out there to learn design applications like Photoshop and Illustrator and InDesign. And if you use my affiliate link you can support my work here on YouTube and I'd really appreciate it. I get a small percentage for sending you to his site. He works on a subscription basis, a very low subscription fee and I tell you it's absolutely worth it. He has incredible training programs.

5 Biggest Mistakes Startups Make and How to Fix Them

Being an entrepreneur takes a lot of guts, grit and business savvy. The “mental game” can be hard, and the odds are stacked against them. According to the U.S. Bureau of Labor Statistics, nearly half of all startups fail after five years. That is a daunting statistic, and my goal is to help change these odds, one entrepreneur at a time.

I’ve worked closely with many startups and seen them make the same mistakes over and over. By preventing some critical business errors, startups have a greater chance of making the change they wish to see in the world. 

Entrepreneurs can go farther by not stepping in theses potholes:

Big Mistake # 1: All product and no brand. Tech companies especially can get blinded by what their app or product does, making them completely forget about the brand. They get stuck in the quicksand of its features.

The functionality of the product is important, but without a solid brand strategy, you can’t clearly define the problem you are solving and who will use your product. This is painfully felt when you are ready to market. 

Without a brand strategy, many companies are chasing customers rather than attracting customers. 

Without a brand design, you are not instantly recognizable (which means you are instantly forgettable), and there is no way for customers to understand who you are and how you relate to their lives.

Larry Alton, of Entrepreneur.com explains, “Without that core identity, your company is virtually indistinguishable from your competitors, and even with a solid business model, it’s unlikely that your customer acquisition and retention programs will succeed.”

Big Mistake Fix #1: Evolve your brand and product in tandem. When the brand strategy is thoughtful and clear, it naturally leads to smart brand design, which leads to memorable naming for the brand and products, leading to breakthrough marketing. 

These “seeds” of a strong brand make it successful. In my mini-ebook, 9 Design Elements Your Brand Absolutely, Positively Needs, I explain how to create these seeds. As you go through this book, don’t be afraid to be bold. 

Yes, you may create brand concepts that “suck” at first. Don’t be discouraged. 

It will get better. Express your brand authenticity. Stand out and keep iterating.

Big Mistake #2: Be the perfect brand. Building a solid brand takes time. Famous brands took years, if not decades of iteration to become the icons we know today. 

In this article, Business2Community reviews some iconic brands and how they have changed over time to adapt to the needs of their customers. 

Not one brand I know started out perfectly. 

It’s got to evolve.

Big Mistake Fix #2: Take the phrase “building a brand” literally. The keyword is “build.” Don’t waste time thinking it's going to be perfect right out of the gate. Going for the unattainable will delay your progress. 

Instead, have your partners agree on a cohesive brand idea that's good enough; a minimum viable brand. The software industry creates excellent minimally viable products (MVPs), and you can take a cue from them. They get the MVP out in the world and see how consumers respond. They observe what customers like and don't like, then alter the product as they go along. 

Startups have to do this with their brands. Develop a MVB (minimum viable brand). Iterate and evolve it over time. 

You can't hesitate, wait, or be frozen by the fact that you don't have the perfect brand right out of the gate. 

Begin building your MVB now.

Big Mistake #3: Keeping your head down. Entrepreneurs running startups are notorious for tunnel vision, which can be an asset. However, when it comes to knowing your competitors, you have to pay close attention. 

“While obsessing over the competition is not healthy, ignoring them was also a recipe for failure in 19% of the startup failures,” reports CBInsights.com. You must know your market and all the players. 

You would not believe how many brands and companies have a discovery call with me and can't name their top three competitors. If you don’t know your competitors, you can’t possibly know how to compete with them or where there is an opportunity in the market. You need to know how people will perceive your brand in relation to the others in your arena. 

Big Mistake Fix #3: Marketplace audit. You have to be aware of your competitors in order to be different and better. I recorded an information-packed video on how to differentiate your brand and created a downloadable audit worksheet to help you gather all the important information you need. 

In addition to the competitive audit, make sure your brand has a role model. 

Find three or four aspirational brands; brands that you want your company to be like when it grows up. They can be in or out of your category, it doesn’t matter. The key is that they exemplify the type of behavior, look, and success that you want to emulate. 

Aspirational brands will help you define where you are going, which will help you drive your brand to success.

Big Mistake #4: Chasing the wrong channels. One of the best and worst things about marketing is the number of channels available to market your brand. 

It can be easy to get hung up on a channel without thoughtfully assessing them all and choosing the best one for your brand. 

There will probably be more than one channel that is right for your brand. How do you pick?

Big Mistake Fix #4: Your Target Audience Has The Answer. Two simple questions will lead you to the most profitable channel for your brand:

1. Who are your customers?

2. Where is the best place to get their attention? 

This is why the brand strategy is so important. Once you define your customer avatar (Mistake Fix #1) you can determine where they “hang out” (e.g., social media, sporting events, trade shows, charity balls, etc.). This will inform you of where you need to show up - in other words, your channel. 

Here’s how to get started in marketing channels:

Spend a minimum amount of money on several different channels, and check your analytics over time. See where you're getting the most engagement and the most traffic, and grow your presence in those. Once you find one or two channels that work, leverage them. 

Showing up really well in just a couple channels is always better than showing up half-assed in a dozen of them. 

You don't want to be everywhere. It takes too much time and money. Start out small and build from there. Focus on what works for you.

Here is a short article from Hubspot that will help you start thinking about the channels that may work for your brand. You can also look at your competition. Be informed by what they are doing, but don’t copy them.

Big Mistake #5: “Et Voila” Thinking. We all love the stories of VC-funded startups with a hapless founder who sketches out some brilliantly simple app, and then months later cashes out for millions of dollars. 

The truth is that this rarely happens. 

Building a brand takes a lot of time, courage, and tenacity. There is no recipe to follow. You don’t add a little of this, a dash of that, pop it in the oven, “et voila! Success!“ 

It takes time to see the return on your investment. It doesn't happen overnight. 

Big Mistake #5 Fix: Don’t let ideas of overnight success rent space in your head. Instead, focus on evolving. Understand that it takes sweat equity. Remind yourself that success is a long game. Ultimately, there are two things a startup must do to be successful:

1) Start

2) Don’t stop

Your entrepreneurial success depends on so many factors, both internal and external. My advice and encouragement to most entrepreneurs is to be bold, start simple, iterate over time and learn from the mistakes of others. Let’s make our world just a little bit better. One startup at a time.

Your Atomic Reaction

Alfred Gilbert made some pretty cool toys. His company focused on those that nurtured children’s interest in science and engineering. Gilbert was the man responsible for one of the most popular toys of all time, the “Erector Set”.

Science experiment toys were very popular in the 1950’s. So, Alfred capitalized on societies arrival into the nuclear age with the “Gilbert U-238 Atomic Energy Laboratory”. A set capable of over 150 “magic show” experiments kids could do for their parents.

And it came with something special: 4 vials of actual radioactive samples.

Oh, and a Geiger counter...you know, just to be safe.

In 2002, Radar Magazine published a list of “The 10 Most Dangerous Toys of All Time”. The U-238 Atomic Energy Laboratory ranked number two. Just after Lawn Darts.

There’s a fine line between brilliant and crazy, between innovative and stupid - and between engaging and dangerous.

In marketing and design, have all have to walk that line. Trying new things. Taking chances. Experimenting to see what works. What doesn’t.

What if we try IGTV? TikTok? How about paid LinkedIn ads? A lead magnet on a pop-up? That new Photoshop filter? That kind-of-out-there font?

Because, if you don’t take the risk of making your own “U-238 Atomic Energy Lab” - then ultimately, you’ll never end up creating your “Erector Set”, either.

That's Genius Stupid

I’m trying to drink more water.

I have a tendency to sip coffee, Diet Pepsi, Red Bull, all sorts of terrible-for-you, caffeinated things all day long. Because unless you are in a sweat from exercising or something, water is...boring.

So I found a new product to help me, Mio. It’s a water “flavor enhancer” that makes your water more tasty - so you’ll want to drink more of it. I love the stuff (which means it is probably also bad for me in some way, but I digress...).

There are times in a marketers life when you come across something so incredibly stupid, it’s genius. That happened when I got an email from Petsmart the other day.

Petsmart is launching a new product, Nulo. Which is....a flavor enhancer for your dogs water. I literally laughed out loud. Stupid, no....genius!

It comes in assorted flavors: Lamb, Rotisserie Chicken, Beef Brisket. It’s got vitamins, electrolytes and amino acids. Undoubtedly more good stuff than my Mio has.

Everyone knows we pet owners anthropomorphize our companions. But Petsmart’s innovation team took it to the next level.

When I run brainstorming sessions with clients, I have one rule: “No poo-pooing”.

Meaning no editing, shooting down, or poo-pooing ideas. EVERY idea is a good idea when brainstorming. The editing and rationalization comes later.

Because you never want to throw out ideas too soon. Ideas that on the surface seem totally stupid.

But in the end, turn out to be genius.

The Sunny Side

What Do You Need?

I used to work near Union Square in San Francisco.

Within a couple blocks of the square are a half dozen large tourist hotels. The Marriott, The Westin, The Grand Hyatt. On my way into the office, I used to watch the tourists emerge from their hotels in shorts and t-shirts looking forward to the warm weather they expect in California.

The only problem is that half the year San Francisco is freezing. The fog rolls in and let’s just say it’s not shorts and t-shirt weather.

So the first thing thousands of tourists do is desperately search for where they can buy a sweatshirt.

They don’t have to look very far.

Almost every store around Union Square has warm apparel for sale. CVS has a whole hoodie section right by the front door. So does Walgreens. Even Starbucks has sweatshirts.

Why? It’s because they know it’s good business to give people what they really need - right now. You can make good money selling hoodies even if that’s not what you usually sell.

Maybe you design logos. Maybe you’re a videographer or a 3D animator. And maybe business is a little thin right now because of CoVid-19.

So, ask yourself two questions: What do people really need to help their businesses - right now? And...Can I provide it to them?

Do they need a Facebook ad campaign? Some new blog posts to boost their SEO? A fresh email template for outreach to prospects?

Because you can make good money selling this things. Even if it’s not what you usually sell.

Guess What? You’re Drafted

Did you ever wonder why in the Indianapolis 500 race cars follow each other so closely? Or why in the New York Marathon elite runners run right on the heels of their opponent?

The answer is “drafting”. Any object uses energy to move quickly through air. That object then creates a vacuum of air behind it that “pulls” along anything that’s behind it - drastically reducing the amount of energy the follower needs to keep pace.

By using these aerodynamic truths, a Brazilian bicyclist recently reached an incredible 77mph on a highway by drafting behind a semi truck. A feat that would be totally impossible otherwise.

A couple weeks ago I started a private Facebook group called Brand Design Masters.

One of the amazing things about it is the broad range of experience and skills the members have. Some are seasoned industry vets with serious credentials. Some are just starting out - or making a pivot in their careers and starting fresh in a new direction.

But the best thing about mastermind communities like this is that it is rare that you are the most accomplished person in the group. There are others more knowledgeable, better connected or more experienced that are moving at a greater speed than you.

Why is that the best thing?

Because by using the power of drafting you can make faster progress in a shorter period of time than would be ever possible on your own.

When To Keep Your Distance

There is a place called North Sentinel Island off the coast of India that’s home to a tribe of people who are completely isolated, virtually untouched by civilization.

Of course that hasn’t been for lack of other humans trying.

Humans seem to have a deep-seated need to connect. To communicate. To engage. To convert.

A few people have tried to make contact with the people of North Sentinel Island over the last 100 years.

It doesn’t usually end well.

I usually ends with that person being on the pointy end of a spear.

Recently a modern religious missionary, who despite repeated dire warnings was steadfastly convinced that if the tribes people heard his message they would welcome him and be converted.

He spent incredible effort, travelled thousands of miles and spent thousands of dollars to get there.

But they didn’t want to hear his message.

They killed him the moment he set foot on their beach.

As marketers we can locate our target, over-spend our budgets and ignore the analytics warning signs.

But no matter how convinced we are an audience will welcome what we have to offer, no matter how much we want to expand our influence and connect with a certain group…

…Sometimes we must accept that not everyone can be converted.

Find a warmer audience, or your brand might just end up on the pointy end of a spear.

What's It Sound Like?

One of the problems with electric cars is that they are almost silent. You don’t get much auditory feedback. When you press on the accelerator you don’t really hear anything. You just start moving. You don’t get that satisfying “Mrrrrr” sound like in a gas-powered car.

BMW calls this “a gap in the emotionality of the driving experience”.

I call it an opportunity. An insanely cool branding opportunity.

So BMW has hired some sound designers to create a series of sounds to integrate into its electric cars.

If BWM is smart, these designers won’t be limited to approximating car sounds. They should be allowed to consider any sound.

Now, what would an electric BMW accelerating sound like?

A growling panther? Gene Simmons of KISS hitting a E note on his bass? A steel saber hitting armor? Thunder? An avalanche? A galloping stallion?

The possibilities kind-of boggle the mind.

But that’s what we do as branding people and designers. We assign things. We create associations.

When those associations are repeated thousands of times, eventually hearing, seeing, smelling one thing makes you think of something entirely different.

Red and white means Coca-Cola. Brushed aluminum means Apple. Gold arches means McDonalds. The aroma of butter and cinnamon means Cinnabon.

And maybe one day, the sound of Gene Simmons hitting an E note might mean BWM.

One can only hope.

What's Your Perspective?

I try to feed my brain high-quality food. That is, great educational content on branding, marketing, design, entrepreneurship, strategy and process methodologies. But my brain also craves junk food sometimes.

So in moments of weakness I find myself scrolling sites like Bored Panda, KickAssFacts, or Listverse.

Imgur, a meme site, is probably the junkiest of my junk food sites. The viral image feed is incredibly eclectic. The next image could be a silly cat video or it could be something really inspiring.

I was cruising Imgur when an odd image caught my eye. It was a map of the world. But not like any map I’d seen before. It was a map of the world, but from a whale’s perspective.

All the oceans were connected into one big shape. The map ended where the water ended. Because as a whale, why would you even care what’s beyond the coast? The map covered only what’s important - to a whale.

Looking at that map I was struck with how limited our personal perspectives are. They are informed by our individual experiences or perceived boundaries. We make the mistake of thinking everyone sees things the way we do.

In our professional lives, when we design or communicate to a particular target market we may need to radically alter our approach. Transform the way we see things. Draw the customer journey map from a different perspective.

Try to see things like a whale.

This Might Get Loud

In 1883, Earth made a noise. It wasn’t just a run-of-the-mill Earth noise like an earthquake or a tornado. This one was loud. Really, really loud.

In fact, scientists have discovered that when the island of Krakatoa, near Sumatra exploded in a massive eruption, it created a noise that was the loudest noise in recorded human history.

The explosion was heard 3000 miles away in Mauritius in the Indian Ocean. The sound took 4 hours to get there. Then it circled the earth. Four times.

The rocks that spewed out of the volcano were traveling at 1,600 miles per hour. That’s more than twice the speed of sound. They calculated that Krakatoa actually shot rocks into outer space. At that velocity, the rocks just keep going and have by now left our solar system.

As creative communicators it is our goal to amplify messages. Amplifying our clients messages using design, imagery and copy. Amplifying our own messages by publishing content, through social media, and interacting in professional communities.

Usually we try to do this tactfully, with a certain amount of finesse, so hopefully it will fall on receptive ears.

But sometimes to be heard over the din of the internet brand-o-sphere, you just have to be loud.

Really, really loud.

Put This On Your Radar

In December 1955, a marketer at Sears had an idea. They thought…”Let’s run an ad with a Santa hotline!”

That’s when it happened. They made a typo in the ad and listed the wrong number.

So who’s phone number did they actually print? NORAD, that’s who. As in strategic-air-command-nuclear-missile-button NORAD.

Oh, and not just any NORAD number. They printed the number for that red phone. You know, the one that connects directly to the Pentagon.

Oops.

So when kids started calling with their Christmas wishes, they were greeted with a soldier yelling “Is this some kinda fucking joke buddy?”

After discovering this response usually made the child on the other end of the line start crying, the hard-as-nails Air Force guys shifted their approach. They started sharing reports of mysterious flying objects on their radar that were shaped like a sleigh. Or updates on cities where reindeer had been spotted in the skies.

When radio stations heard about it, they started calling to get sleigh updates to share on the air. And so, this is how the “Santa Tracker” tradition got started. With a typo.

But more importantly, from a reaction to a typo.

Sometimes the universe throws you a curve ball. Something completely out of context. Instead of reacting in a knee-jerk way, how can you approach it from a totally different angle? How can you bring to it a dose of humor, a bit of personality, a level of humanity?

Because we’re all just people after all.

People with a wish we want to come true.

Are You Mixed Up?

Office supplies are kinda boring.

And that was a problem for 3M. Their office supply product development teams were stagnant. They needed to come up with some innovative things to sell. Now.

3M had their offices set up in “silos”. The tape folks sat together in the tape department and the plastic box people sat together in the plastic box wing. But the CEO had an idea. Why don’t we mix things up a little?

After the moves, the paper people were sitting with the adhesives people.

This change to 3M’s seating chart was the catalyst for one of the greatest office supply innovation stories ever.

It seems the paper people were trying to invent a new multi-functional notepad. Meanwhile, the adhesives people had accidentally formulated a disappointing new glue that didn’t stick paper together very well.

Just like chocolate hitting peanut butter for the first time, a miracle happened. The Post-It Note.

Sometimes when you need to come up with something innovative, it’s not a question of discovering something new. Sometimes it’s just a question of combining misfit ideas with failed experiments to see what happens.

What happens is sometimes amazing.

How can you mix things up a little?

Are You a Deer in the Headlights?

I live in the suburbs about 2 miles from a 2000 acre park. It’s very wild, mostly woods and trials…and animals. Raccoons, groundhogs, turkeys, opossums, and lots and lots of deer.

The other night, my wife and I were driving home. Suddenly, frozen in the middle of the road in front of us was a 300 lb. buck with an 8 point rack of antlers.

We thought, “You nut! Why are you so far from the park?”

Then I attended a lecture on “Urban Wildlife” at our local animal rescue and learned that animals don’t see any difference between “city” and “country”. They just see “the world”.

To deer, there is “world with bumpy grass ground, trees and tasty shrubs”.

And there is “world with smooth rock ground, big wood boxes and tasty shrubs”.

It’s all the same to them. No boundaries.

In business, we make decisions about what customers to pursue, what industries to focus on. We set artificial limits and boundaries on where we will “feed”. But what if we saw the business landscape with no barriers? No big companies vs. small companies? No B2B vs. B2C?

Who says we have to limit ourselves? Who says we can’t go to where the customer landscape is a little different?

Because maybe there are some tasty shrubs there, too.

Break Your Own Rules

Fem Hy is what the CPG industry calls products in the feminine hygiene category.

These products use a strict visual “language” in the packaging. All white and pastels. Flowers and daises. Sparkles and sprites.

Why do package designers use that language? Because white and pastels communicate “clean and fresh”, what women want in these products. Consumers expect to see that on Fem Hy packaging.

Kotex owns the feminine hygiene aisle. Hell, they created that language. But when they were about to launch a new product they were confronted with a challenge. How were they going to stand out when everyone is using the same “language”?

Not only stand out from their competitors, how would they stand out from themselves?

The answer? Black. Kotex shocked the Fem-Hy world by creating a line of products packed in predominantly black packaging. Sure, they had a few bits of color and spritely shapes on the pack, but it was still black. Black in an aisle of white.

 Let’s just say it stood out.

We all can get stuck in a rut. Using the same old visual language over and over. But if you want to turn heads, if you want to make an impression, sometimes you have to break even your own rules.

Yes, you need to stand out from the competition, but you may also need to stand out from yourself.

Taking The Plunge

The first time I went scuba diving, I dropped into the water at Grand Cayman Island and I was suddenly on another planet. The colors were different, the animals were different. You didn’t have to walk, you could just float weightlessly. But to breathe, to survive, you needed to follow some critical new rules and use some unfamiliar equipment.

I’d spent 40 years living on solid ground and suddenly I was experiencing a whole new world.

I felt exactly the same way when I started my own business as a creative entrepreneur.

I’d spent 25 years in global corporations and agencies. Structured business environments with a department for everything: HR, finance, account, production, marketing. Suddenly, I was creating a personal brand hands-on: building an email list, content marketing, publishing videos, podcasts, e-books, listicles and lead magnets.

When I started, I was completely out of my element. I was on another planet and I had to figure out how to breathe. How to survive.

So I studied the new rules, I explored new resources, learned how to use some unfamiliar equipment. Soon I was floating weightlessly.

Where do you want to to go next? What do you yearn to explore? What do you need to learn?

Take the plunge - because there is a whole new world waiting for you.